The Role

Location: Bristol (Hybrid)
Job Grade: GG6

Join Imperial Brands as our next Global P&C Process & Effectiveness Lead and play a key role in shaping the future of our global People & Culture operations. As an inclusive, innovative global FMCG business supported by 25,000 employees, we’re driving transformation across our organisation—and our P&C function is at the heart of it. This is a unique opportunity to lead process excellence across a dynamic, international landscape, helping us deliver smarter, more connected experiences for our people.

In this high-impact role, you’ll be responsible for designing, standardising, and continuously improving global P&C processes and technologies, with a particular focus on Workday and ServiceNow. You’ll use data-driven insights and industry best practices to evaluate performance, identify inefficiencies, and implement scalable solutions. Acting as a strategic partner to IT, business units, and governance teams, you’ll ensure seamless integration and alignment across our global operations. If you’re ready to lead with purpose and make a meaningful impact, we’d love to hear from you..

Principle Accountabilities

• Act as the go-to expert for global P&C processes and systems—leading the design, delivery, and governance of scalable, efficient solutions across Workday, ServiceNow, and beyond.
• Drive continuous improvement by identifying risks, resolving issues, and recommending smart, data-informed enhancements that elevate both process performance and employee experience.
• Lead change impact assessments across the full lifecycle of transformation—from design and testing to deployment—ensuring seamless integration of both tech and non-tech initiatives.
• Champion knowledge and consistency by partnering with the Global Knowledge & Content Manager to ensure all process documentation meets global standards and is accessible, accurate, and up to date.
• Keep the employee experience front and centre by designing and implementing process changes that are intuitive, user-friendly, and aligned with our global P&C strategy.
• Monitor Workday updates and emerging industry trends, translating new capabilities into practical enhancements and proactively guiding Global Process Owners on opportunities to optimise and innovate.

Skills and Experience Required

• Proven expertise in business and process analysis, with a strong track record of designing and optimising global HR processes that drive operational excellence.
• Deep understanding of HR technologies, especially Workday, ServiceNow, and SharePoint, with hands-on experience deploying and supporting complex systems like ERPs, portals, and knowledge bases.
• Strong problem-solving mindset, with the ability to anticipate challenges, identify root causes, and implement effective, scalable solutions in a fast-paced environment.
• Skilled in project and change management, with working knowledge of methodologies that support planning, risk mitigation, and managing interdependencies across global initiatives.
• Excellent communicator and influencer, confident in engaging with senior stakeholders, cross-functional teams, and global communities to drive alignment and adoption.
• Experience in HR transformation programmes is a strong plus, along with hands-on knowledge of process improvement methodologies like Lean and Six Sigma, tools such as Signavio, and a solid grasp of data analysis, performance metrics, and benchmarking.

 

Whilst applications from all locations will be considered, please note that priority will be given to candidates who are based locally and possess the required skills and experience for the role.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.