The Role

Location: Warsaw/ Radom
Job Grade: 7

As the Oral Nicotine Delivery (OND) Quality Manager you will be responsible for designing and managing the OND Product Quality Framework (PQF), ensuring it meets current and future business needs while supporting product development, manufacturing, and distribution. The role oversees the implementation of the NGP Quality Management System (QMS) across all OND manufacturing sites, ensuring consistent quality compliance. It defines key product attributes, develops quality measures, and maintains documentation for training and operational use. Additionally, the role manages quality incidents, analyzes trends, and drives improvement initiatives by validating corrective actions and sharing insights across relevant teams. Expertise in quality management, regulatory compliance (e.g., EUTPD, FDA), and manufacturing processes within the OND sector is required. 

Join an inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Lead the design, evolution, and maintenance of the Product Quality Framework (PQF) for OND, ensuring it meets strategic, regulatory, and operational requirements across the product lifecycle—through risk-based quality criteria, cross-functional collaboration, and alignment with global standards (e.g. FDA, EUTPD, ISO, GMP).
• Accountable to implement the NGP Quality Management system (QMS) in manufacturing sites.
• Embedding and training: Act as the second line of defence relating to the embedment of the NGP QMS for the factories of Imperial Brands OND products (including contract manufacturers). Liaise with NGP Operations and factory Quality Managers across Imperial Brands & contract manufacturers to support on identification of training needs.
• Manage escalated OND quality incidents and non-conformities, ensuring transparent documentation, data-driven analysis, and effective resolution through root cause investigations, CAPAs, and cross-site learning.
• Manage OND consumer complaint analysis by ensuring monthly monitoring of complaint and sell out data, performing trend analysis, initiating appropriate actions to react on trends and communicate critical trends to senior stakeholders within the business
• Manage team resources and capabilities to meet business requirements and strategic goals through capability reviews, people development, succession planning and people’s engagement.

Skills and Experience Required

• Educational Background: Master’s degree in (applied) sciences or equivalent professional experience.
• Quality & Manufacturing Expertise: Strong knowledge of quality management systems, manufacturing processes, and quality control tools and techniques.
• Analytical & Technical Skills: Excellent analytical and statistical skills with the ability to interpret data, identify gaps, and apply insights practically.
• Communication & Collaboration: Strong communicator across all organizational levels with intercultural awareness and a proactive, team-oriented mindset.
• Language & Digital Proficiency: Fluent in English (written and verbal) with advanced MS Office skills.
• Work Ethic: Able to perform under pressure, manage multiple priorities, and drive continuous improvement.

 

Whilst applications from all locations will be considered, please note that priority will be given to candidates who are based locally and possess the required skills and experience for the role.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

 

For further information about the role please contact your Talent Acquisition Partner Agnieszka.Dudek@impbrands.com