The Role

We are looking for a passionate and skilled E-Commerce Specialist to join our team and contribute to the continuous success of our well-established e-shop for our Next Generation Products (NGP) in Greek Market. The role is responsible for ensuring operational excellence, commercial performance, and an exceptional consumer experience across all digital touchpoints.
The ideal candidate will bring excellent system knowledge (SAP, Power BI, CMS platforms), a strong consumer-centric mindset, and the ability to drive cross-functional collaboration with internal stakeholders and external partners. The role requires a combination of analytical skills, attention to detail, and a hands-on approach to secure smooth e-shop operations and sustainable business growth. 

The ideal E-Commerce Specialist will join an inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Ensure seamless daily operations of the e-shop, coordinating the entire order-to-delivery process in coordination with internal teams and external partners.
• Collaborate with Consumer Marketing, Customer Services, Consumer Care, Supply Chain, Finance and IT Digital to maintain operational excellence and deliver an outstanding consumer experience.
• Monitor and analyze KPIs such as sales, conversion rates, traffic, stock levels, fulfillment, and consumer satisfaction. Generate and distribute frequent reports on e-commerce sales, order developments & sku analysis. Use these insights to inform decision-making and continuous improvement efforts
• Utilize & use on a daily basis, systems and tools (SAP, Power BI, CMS platforms) to monitor performance & drive operational efficiency, accurate reporting, and support informed decision-making. Provide actionable insights based on data analysis, consumer behavior, and market trends to optimize performance and identify growth opportunities.
• Co create with Team & support the execution of e-commerce campaigns, promotions, and product launches, ensuring flawless implementation and alignment with the commercial strategy & priorities. Proactively drive initiatives to improve website functionalities & digital features to enhance consumer journey, loyalty platforms and increase of conversion rates.
• Safeguard compliance with internal policies, regulatory frameworks, and data privacy requirements (GDPR).

Skills and Experience Required

• Bachelor’s degree in Business, Marketing, Digital, or in a related field.
• Proven professional experience in E-Commerce Operations, Digital Retail in FMCG environments. Deep understanding of D2C models, digital marketing principles, and customer journey optimization.
• Excellent knowledge of systems including SAP, Power BI, CMS platforms, and digital analytics tools. High proficiency in e-commerce platforms (Salesforce Commerce Cloud, Commerce tools or equivalent) will be considered as asset
• Fluent in English (written and verbal).
• Strong analytical skills, able to interpret complex data sets and translate them into actionable insights.
• Exceptional organizational skills, attention to detail, and a proactive, hands-on approach.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and many extras including private Life Insurance and Health Care program, free light lunch and fuel allowance, hybrid/flexible working opportunities as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.