The Role

Grade: 7

Location: Cracow GBS

Imperial Brands is investing in building a Global Business Services (GBS) Team. Working as part of the Finance Centre of Capability (CoC), the role is to be part of the recently formed Treasury Operations (TO) CoC team. The team sits between the Groups Finance Shared Services (FSS) and the Markets/Centres of Excellence (CoE) and is responsible for being experts in, owning and delivering tasks relating to Cash Management/Banking/TO for the Group’s markets.

As a Treasury Operations Manager, you will play both an operational and leadership role within the TO team, bridging regional market delivery and strategic treasury management. You will perform and lead key activities such as cash and liquidity management, oversee market-specific treasury operations, and support the Head of Treasury Operations in driving process standardisation, transformation, and cross-market stakeholder engagement.

The role includes managing analysts and specialists, spearheading initiatives to enhance cash forecasting, and establishing a standardised methodology for market adoption. You will operate in a dynamic, transitioning environment, requiring strong treasury expertise, a continuous improvement mindset, and the ability to navigate undocumented or evolving processes as well as help drive how we operate.

Principle Accountabilities

• Lead a team of Treasury Specialists and Analysts. Provide day-to-day leadership and direction to a team, ensure clarity of roles, responsibilities, and expectations to drive accountability and performance.

• Set individual and team goals aligned with departmental and business objectives. Conduct regular performance reviews, identify skills gaps, provide constructive feedback, and support career development through coaching and mentoring.

• Foster a positive, inclusive and high-performing team culture that encourages collaboration, innovation, and continuous improvement. Promote open communication, mutual respect and high engagement.

• Recognise and celebrate team achievements to reinforce motivation, team cohesion, and a high-performance culture.

• Actively contribute to the GBS Finance management team. Support and champion GBS-wide initiatives, and build the visibility and reputation of both GBS and the Treasury Operations function across the broader organisation.

• Assist the Head of Treasury Operations in translating strategic operational treasury and GBS goals into actionable team plans; track progress and proactively address any delivery risks.

• Acting as a subject matter expert while ensuring high-quality delivery through review and challenge.

• Own and oversee liquidity forecasting, short-term cash positioning, banking, payments, guarantees, compliance, and banking activities for assigned markets.

•  Lead and drive the enhancement and standardisation of cash flow forecasting processes across markets.

• Assisting and having a good understanding of the Group’s Factoring and Supply chain finance programs as required

• Reviewing and if necessary, preparing relevant reporting, including regular and ad hoc reporting.

• Drive continuous improvement initiatives and standardisation across treasury processes

• Lead delivery of defined SLAs and KPIs, including owning the reporting of these for relevant scope(s) and representing the team on service management calls

• Own and maintain process documentation, including SOPs, process maps, and business continuity plans, ensuring regular updates and readiness for team absences.

• Ensure teams alignment and compliance with internal control frameworks (Group Controls Matrix, audit readiness)

• Support the Head of Treasury Operations in absorbing workload, strategic initiatives, process transitions, audits and project implementation

• Support the Head of Treasury Operations in owning and maintaining good relationships with banks, third parties and the market/CoE.

Skills and Experience Required

• Fluent in English.
• Significant experience in Treasury Operations in an international environment - preferably in Treasury/SSC/BPO.
• Previously worked in a similar capacity within an international organisation, preferably FMCG/tobacco.
• Great verbal and written communication skills.
• Attention to detail and consistently delivering high quality work.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at recruitment@impbrands.com to let us know if we can provide support in helping you complete an application and/or attend an interview.

Next steps

Interested applicants are encouraged to apply, highlighting their suitability to the post. Prior to applying, please ensure you have notified your current manager of your intentions to apply.    

For further information, please contact your Talent Acquisition Partner  tatiana.pitas@impbrands.com